Client: The third-largest Personal Lines property and casualty insurer in the United States.

Engagement Description: A web based, Pega application was built to manage proposals and policies for multiple lines of business. Our client’s web-based application replaced the functionality of multiple legacy systems (both mainframe and J2EE) and manual processes used for Quoting, Underwriting, Workflow, Issuing and Binding of Insurance Policies with a single comprehensive solution. The Application fully integrated with multiple Service Bureaus and Legacy mainframe system using industry standard technologies such as SOA and Web services.

What used to take days to accomplish with the manually intensive Legacy systems and processes, can now be accomplished in minutes. Initially released in the spring of 2007 to limited lines of business with limited scope, subsequent releases have included additional lines of business and expanded scope. Each new release extends the functionality of prior releases through code re-use for common functionality, rather than custom coding for each new product supported.

Rulesware’s Contributions: Rulesware resources played key roles in all areas of development from the initial analysis and design, through construction, implementation, and on-going maintenance and enhancement phases of the product.

In addition to direct application development roles, Rulesware provided consultation to the client in the areas of Pega best practices for internal staff development, operational support, and staff augmentation. This enables the client to continue with development and operational excellence long after Rulesware has left the engagement.

Rulesware also played a role in the client assuming its parent company’s Commercial Book of Business. Prior to the successful roll-out of the Pega-based application, this option was not considered to be possible. The success of the project has broadened the consideration of Pega solutions for other areas of the organization.