The Real Value of Quality Pega Implementations By David Bliss 2018 has been a great year for Rulesware—especially when it comes to Pega CRM. Three of our new projects are Pega CRM projects, and each CRM project happens to be in different industry (Finance, Healthcare, and Property & Casualty Insurance). The goal of this […]
We are delighted to announce that Rulesware Mexico has moved into a larger, permanent office in Guadalajara, giving us more room to grow. The renovations are complete, and our rapidly growing team at Rulesware Mexico has moved into our beautiful new office. This is Rulesware’s second nearshore office (the first is in El Salvador) located […]
Rulesware first introduced “practices” to our organization two-and-a-half years ago, hoping to give employees a voice in all Rulesware processes and programs. Here’s why we think it’s been successful–both for our teams, and for our valued clients. Practices make perfect … or pretty darned close. Way back when we were a small company, it […]
By Joaquin Escalante Robotic automation is the application of software to automate tasks and processes otherwise performed by humans. Put more simply, robotic automation is software automating software. I first became interested in robotics at an internal company meeting where robotics was discussed as a new technology available within Pega. I became instantly attracted to […]
By Seth Oster In what seems to be a lifetime ago, as I transitioned from Construction Management into IT Project Management, I was asked the most peculiar question during an interview that I have gone on to use throughout my career: “Describe to me how you would create a Peanut Butter & Jelly Sandwich.” At […]
We’ve always been committed to providing training and career advancement opportunities for our team at Rulesware. So we are particularly excited to announce the launch of a new LSA Immersion program, targeted at providing employees in our Development Practice with the opportunity to expand in their careers, and become Rulesware-level LSAs (Lead System Architects). At […]
We’re excited to announce that Rulesware is now delivering on-site consulting for clients in Latin America. One of our first LATAM clients is a large financial services organization located in Costa Rica. The shift means better in-person service for a growing number of organizations in LATAM seeking strong, experienced Pega teams. “Agile, real-time delivery happens […]
Earlier this year, one of our favorite healthcare clients went live with the new 834 Medicaid On-Exchange Pega Orchestration application. It’s a solution that takes in ANSI 834 enrollment transactions, processes them, routes the transactions that can’t be automated to a team for triage, then updates all the appropriate systems. It’s sizeable, with more than […]
When I asked Sigang Hu how he felt after completing his CLSA certification–a big deal when it comes to testing and confirming one’s knowledge of Pega–he laughed, and told me he already had one certification, but was curious to see if getting a second was worthwhile. “I was already certified as a Pega LSA in […]
A number of us here at Rulesware have been attending Pegaworld conferences since the start, and we’re delighted to report that the 2018 vintage was superb. Pegaworld is the annual user conference for Pegasystems, this year featuring 12 keynotes, 5,000+ attendees, hundreds of sessions and presentation, and — of course — an annually held chess […]
If you’ve been in business for any length of time, you’ve been to a conference or two. This year will be Rulesware’s 10th year at Pegaworld, Pegasystems’ annual users conference, bringing together leaders in business and technology to learn from each other about how to facilitate digital and business transformation. Pegaworld 2018 promises to be […]
Business Transformation, and its close partner Digital Transformation, are terms we’re suddenly hearing everywhere—and yet as Business Transformation specialists here at Rulesware, we’re still often asked just what it is, and how we define and apply it. This post gathers insights and perspectives from Rulesware’s senior leaders to share our experiences with helping companies achieve […]
One of Rulesware’s commitments is to employee learning and growth. So when we began hearing stories lately about a few of our curious employees embracing the chance to not only learn about different practices, but to actually work in other disciplines, we got excited. Diana Duran, for example, began working at Rulesware a few years […]
Wow. We had incredible response to our first series on Celebrating Women at Rulesware—including a slew of applications from (and a couple of hires of) amazing women interested in working with us—so we really had to do it again. Supporting women in technology, and championing equality in the workplace, are issues dear to our hearts […]
A positive work culture is important for any company when it comes to recruiting, hiring, and retaining amazing employees. For companies like Rulesware, with a distributed work environment—that is, with employees located in multiple national and international locations, collaborating on projects together—building a positive and inspiring work culture is critical. The Importance of Values and […]
Technology is booming—and career opportunities for talented technology professionals are booming, too. Workplaces that were once dominated by male employees are slowly becoming more diverse, but we know all too well that we have a long way to go to achieve gender and overall equality in the workplace for the betterment of the tech industry. […]
Yes. It’s time to shake off the cobwebs of summer, and try to sharpen our minds for the busy fall season ahead. To help, we recently asked Rulesware employees in the U.S, Mexico, and El Salvador, to share the books that inspire them. We were delighted with the responses. Our sharp-as-tacks employees offered up an […]
By Logan McCune A few years ago the CEO of the company I was working for asked all the company directors to read “Give and Take.” The book, by organizational psychologist Adam Grant, asserts there are three types of behaviors in terms of how we interact with others: giving, taking and matching. My CEO hoped […]
The term “business transformation” (BT) may be a buzzword now, but BT is a longstanding practice—and has been the focal point of my 25-year career in technology. BT has evolved from other names like Business Process Reengineering and Digital Transformation. New practices have sprouted up over time to support it, too, including customer experience management, […]
PegaWorld is our happy place. See you there again in 2018! Every year, PegaWorld brings business and IT leaders together to connect and learn more about using Pega technology to facilitate true business transformation. Pegaworld 2017 was no exception; we saw an exceptional lineup of keynotes from global brands who’ve used Pega to deliver better client […]
As individuals we know that our values guide our actions, and inform our decisions. We believe a company’s values should do the same. So at Rulesware, we took stock of our core values recently, re-evaluating what truly sets us apart as a team, and guides our behavior and decision-making. The values below are what guide […]
Two years ago we launched a coaching program at Rulesware, in order to provide consistent, values-driven management and support to our employees as our business continued to grow. Our employees work on a range of projects and teams, often in different locations, so we wanted to make sure they had consistent coaching and guidance, from […]
By Ji-Yoon In As the Executive Vice President for Rulesware, a consultancy specializing in helping organizations use Pega software to achieve their business transformation objectives, I’ve seen an incredible amount of growth. I joined Rulesware in 2008, when the company had just 9 employees. Since then I’ve seen it grow to over 180 — and […]
Rulesware is extremely proud to have recently worked with a not-for-profit health insurance provider on two successful releases that contribute directly to the organization’s business transformation goals. Business Transformation Claims Intake The first release delivered a new Pega pre-processor solution designed to improve the client’s claims intake process. The new solution is now able to […]
Marshall Shovein, Rulesware’s VP of Business Development & Delivery, wrote this article for Silicon Review. In it, Shovein outlines what makes Rulesware great (aw, shucks) and shares his insights on making a business great. (We’ll give you a hint. It’s quality.) Click here to read the full article.
At Rulesware, we specialize in helping companies implement Pega solutions both to address specific business challenges and to ultimately achieve business transformation. You might say that Pega implementations are kind of our thing. For us, project success starts and ends with achieving customer satisfaction above all, while doing things right–the first time. And like any successful project, […]
At Rulesware, we’re often asked for clarification on just what we do. As a BPM consultancy, we help organizations to analyze and optimize their business processes using Pega software. People do understand that BPM, or Business Process Management, is all about improving and optimizing business processes but questions remain: what kind of processes? Are there big results? […]
by Molly Eddington Business application requirements gathering can be daunting. Members of a project team often have very different perspectives on what the requirements of a project are. They may not agree on priorities. And it can be challenging to try to ensure that everyone understands what needs to be done. The process can be […]
PegaWORLD provides an annual opportunity to business and IT leaders using Pega technology to connect and share wisdom. Rulesware is thrilled to be a part of it all at PegaWORLD 2016. Find us this year at Booth #9! Below you’ll find our account of the connections we made, and the adventures had, before, during and […]
by Scott Hemphill We’re thrilled to report that Rulesware has been working on a new process modelling tool called Process Bridge that’s packed with innovative, patent-pending technology designed to help businesses get in touch with their customers. Process Bridge is a process modelling tool designed to engage business users directly in the process improvement lifecycle. […]
The only thing we like more than meeting our client’s needs is exceeding their expectations. And a recent experience in doing just this for a non-profit organization also shows the capacity of Business Process Management (BPM) to not only help companies survive, but to thrive. The client in question was a non-profit organization that offers professional case […]
By David McPhail, Principal Architect at Rulesware A client recently asked me the following question: How can we guarantee that 80% of transaction responses will not take longer than five seconds from the time of user request? For the client, this excluded network time and process time at the Client PC (excepting any mutually agreed […]
We recently asked a random group of our employees to share their Top 5 reasons for working at Rulesware. Even after combining repeated responses and paring down the lists, we couldn’t stick with just five! Here, then, are the top 11 reasons our employees – in their own words – enjoy working with Rulesware. 1. Smart […]
How to Work Together While Miles (& Kilometres) Apart We just wrapped up another Town Hall forum at Rulesware. That’s a bi-monthly gathering of our 170 team members–people who work on Pega projects in cities ranging from Dallas to Vancouver and San Salvador. It’s a chance for everyone in the company to hear from, and ask […]
by Molly Eddington In the business of overseeing successful Business Process Management (BPM) implementations, technical capabilities certainly help. And being well-versed in the Direct Capture of Objectives (DCO) capabilities of PRPC, as well as having experience running DCO sessions, will definitely give you, your project team, and ultimately your client, an edge. There are other […]
In its annual Great Places to Work survey, the independent organization Great Rated! aims to find out what makes companies work, and what makes them great. In its anonymous survey of randomly selected employees, GreatRated! assesses several workplace factors, including company atmosphere, company pride, workplace challenges, rewards offered to employees; communication to and among employees; and quality of […]
Engineer Edgardo Hernandez has been with Rulesware since 2012. Edgardo attended PegaWORLD for the very first time this year, and here he shares with us the top three highlights of the event for him. Edgardo Hernandez: When I set out for PegaWORLD, I really did not know what to expect. Fortunately Emma and Marshall provided […]
At Rulesware “Go Lives” happen all the time, and are a great way for our clients to see first-hand, our commitment to on-time, on-budget, quality delivery. Here’s what we’ve been up to recently: Q1 2016 Financial Customer Service I Financial Customer Disputes I Financial Customer Disputes II Financial Customer Disputes III Financial Customer Disputes IV […]
Rulesware was thrilled to be a Platinum Sponsor at PegaWORLD 2015, a prestigious three-day event for business leaders seeking to use the power of Pega technology to drive their digital enterprises. The annual PegaWORLD summit unites industry leaders and visionaries in the BPM (business process management) space to share ideas, and jointly discuss the best […]
The App Development Contest results are in! Judges were blown away by the creativity and talent showcased by each and every team that entered. In this interview we chat with Rulesware SBA and contest judge and Aaron Lee about our first contest, and about who won and why. CH: Hi Aaron, you were one of […]
Eileen Anderson is a developer with Rulesware, based in Los Angeles. She first encountered Rulesware while working as a Business Analyst for another company and was so impressed that she knew she wanted to be part of the team. We chatted with Eileen about what it’s like to be a woman in tech, and what […]
Andrew Jerez started as an engineer in El Salvador office back in 2012. Just three years ago things looked a lot different in El Salvador, with only 13 (!) employees and a server room that consisted of a closet with a computer on the floor. “There were only two rooms,” recalls Andrew with a grin. “We […]
Rulesware is thrilled to welcome Molly Eddington to the team. Molly has had a long and interesting career with Pega and brings deep expertise with Pega applications. We chatted with Molly about her career to date, her recent trip around the world, and what she hopes to achieve in her new position at Rulesware. RW: Welcome Molly! […]
“I like my days fast and busy,” says Israr Khan, a Senior Systems Architect who joined Rulesware in October of 2014. “When I first joined Rulesware, I was immediately really impressed with the pace. Everyone on the team, from junior developers to senior management, was so helpful. People reached out to me to help get […]
Extra extra, read all about us! We are absolutely thrilled–and humbled–to have been selected as Company of the Month by CIO Review Magazine. A distinguished panel made up of CEOs, CIOs, CMOs, analysts and the CIO Review editorial board selected top players from the BPM Solutions field and in addition to making us Company […]
At Rulesware, we work directly with clients, helping to perfect implementations of Pega software, usually in order to maximize the efficiency of a company’s business processes. We work with clients in a variety of industries, ranging from health care, to retail, to financial services. This first article in our ‘Day in the Life’ series looks […]
By Marshall Shovein, Rulesware Vice President At Rulesware, we recently finished an engagement with a client, and they commended us on how great we were—which is always a tremendous honor. The project in question lasted roughly 12 weeks. We supported it with a good team, and with our usual governance structure: that meant working both […]
This profile of Ivania Rivas is part of our ‘Who Works at Rulesware’ series, profiling some of the exceptional people who’ve chosen to contribute to Rulesware. We’ve put the series together in an effort to introduce a little of our culture–as well as these great people–to our employees and clients, current and future. Where did you grow […]
You’ve seen it happening. People around you are getting hairier. That can only mean that it’s November again: a glorious month of unmitigated hair growth, all to help raise awareness for cancer and men’s health issues. And Rulesware is entering the fuzzy fray. Rulesware El Salvador is participating this year in No Shave November, a […]
by Jennie Granados When we think about giving, we think of money as the most “useful” thing to offer–but it is not the only one. A hair donation is a tangible gift that will change someone’s life immediately. In cases of breast cancer, women often feel mutilated when the breast is removed. Besides this, they […]
This profile of Aaron Lee is part of our ‘Who Works at Rulesware’ series, profiling some of the exceptional people who’ve chosen to contribute to Rulesware, in an effort to share what they do with our clients and future employees. What’s your role/title, and how would you–most simply–describe what you do? My title/role is Senior […]
WHY KNOWING YOUR PERSONAL BRAND WILL HELP YOU SUCCEED WITH CO-WORKERS, BOSSES AND CLIENTS Have you ever seen a beautiful bag in a store—or maybe it was a pair of shoes, or that 60-inch TV set you’ve been considering– and stopped to look more closely at the price tag? You know the feeling: you nervously […]
92% of Rulesware Employees Judge Rulesware a ‘Great Place to Work’: Categories Include Challenges, Atmosphere, Rewards, Pride, Communication and Bosses Great Rated! has studied the world’s most notable workplace cultures for 25 years. In its Great Place to Work survey, the independent organization seeks to discover what makes companies work, and what makes them great. Great […]
In this new blog series, we’re celebrating some of the talented, passionate employees who drive Rulesware. This month, we’re profiling Karen Mejia, who works in Quality Assurance. What makes Karen so extraordinary is not only that she works extremely hard and is effective in her work, but that – at the same time – she […]
by Ivania Rivas, Rulesware It’s amazing how PegaWORLD has grown within the past few years. Over 3,000 people attended PegaWorld 2014. Just as impressively, more women attended PegaWORLD this year, showing perhaps that more women than ever are involved and interested in Pega technology. Three great women in particular represented their companies and the success […]
By J. Carlos Romero, Rulesware Lead Engineer Pegasystems recently hosted their annual PegaWORLD conference and used the event to provide a lot of great information about Pega7. The changes represented in Pega7 are significant to both end users and System Architects like me. I attended the Ask Me Anything session for Pega 7 Business Users in […]
Here at Rulesware, we’re all incredibly excited to be attending PegaWORLD 2014 in a couple of days. PegaWORLD is THE conference to attend for the BPM (business process management) industry, and we’re thrilled to be attending this year as a Pegasystems Silver Partner. Rulesware’s booth will be set up in the Technology Pavilion, located in the […]
We’re pleased to report that Rafael Castillo has become Rulesware’s first ISTQB-certified QA resource. Our congratulations to you, Rafael! The International Software Testing Qualifications Board (ISTQB) is the world’s most successful scheme for certifying software testers, having issued 320,000 certifications in over 100 countries worldwide, with a growth rate of more than 12,000 certifications per quarter. We’re extremely […]
By Carlos Smith, VP El Salvador Operations, Rulesware Every year, Tecoloco.com conducts surveys to identify Central America’s and Dominican Republic’s ‘Most Attractive Companies to Work For’ in each country, according to the perception of respondents. Recognition From Employees, Not Companies Themselves And this year, Rulesware El Salvador is very pleased to have made the Top […]
“One of the best things about working at Rulesware is that if you have an idea, the leadership team will listen.“ By Ashish Sharma I was employee #19 at Rulesware, when I joined the company in 2010. Back then we could all fit in one room for a holiday party, so I have definitely seen a lot of growth. […]
“At Rulesware our work empowers our customers by efficiently transforming their processes, and that’s a great motivator for me to go to work every day”. February was a landmark month for me: I completed five years of service with Rulesware, which gave me the opportunity to reflect on the opportunities I’ve had here, and all […]
“We put in 100% on every project for our clients, and deliver software that exceeds their expectations.” I was working for an airline company, as part of an outsourced team, the first time a recruiter called me to talk about Rulesware. I was at the gym, and I have to admit I was a little doubtful […]
By Rudy Samayoa, Lead Engineer, Rulesware El Salvador I joined the Rulesware team as a Pega Developer in January of 2012. Pega (or PRPC as it was called then) is a software product from Pegasystems, and is a core component of their BPM suite. I was one of the original six team members (pictured to the left […]
By Marshall Shovein, Rulesware Vice President I once met a client who had a large customer call center. The client was interested in using business process management (BPM) to improve their customer experience, and they requested my help in identifying exactly what BPM could do for their operation. I told them that the best way […]
By Marshall Shovein, Rulesware Vice President I just got back from a meeting with the CFO for one of our clients and want to share some interesting insight I took away about ways to evaluate a project’s success. At Rulesware, we’ve recently finished up four projects with this client, all of which we delivered early […]
“We work as a family at Rulesware, and do work that we know is good for our clients.“ I didn’t have any Pega experience when I joined Rulesware in 2010. I had been working for a large company, with many processes and layers that made it difficult to get things done. What I saw at […]
When a health insurer in Hawaii contacted Rulesware in March of 2013, they had already invested millions of dollars – and two years of work – into their Pega solution. It had been a time-consuming and expensive process, that left the company’s senior team – understandably – a little jaded, and also concerned about how […]
