BE YOUR
FUTURE
TODAY
At Rulesware, we help our clients reach their dreams of a digital tomorrow, today. We deliver technology solutions to our clients that balance innovation with practicality so that they can get value and results quickly, with the comfort of knowing that they are prepared for what the future can bring.
Come and explore your digital journey with Rulesware – where we are committed to guiding you towards the decisions that pave the way for your digital future, starting today.
WHY
RULESWARE
Rulesware offers leading industry organizations, such as yours, thought leadership, consulting services, and various levels of solutions that accelerate your business operations, problem-solving capabilities, and customer satisfaction by applying cutting-edge technologies.
01/
Industry Leading Services
Rulesware provides you with cutting edge services that help you efficiently get from problems or needs all the way implemented technology solutions. We lead the way in delivering Pega technology solutions – in speed to market, quality, innovation, and delivery.
02/
Deep Industry Knowledge & Expertise
We specialize in 5 core industries across the Americas, Caribbean and Canada. We have been bringing solutions to the Financial Services, Healthcare, Insurance and Manufacturing Sectors for over 20 years. We cut our teeth on Insurance over 20 years ago and expanded quickly into Financial Services and Healthcare and have added Manufacturing into our arsenal over the past few years. For each of these industries we have served multiple clients in multiple business and functional areas.
03/
Cross-Industry Assets
At Rulesware, we bring all of our 20 years of Business and Operational expertise to bear with any client. We have acclerators that can quickly propel you and your organization past your competition with simple tools and assets that we have built over the years.
Many of our solutions accelerate and help you improve everyday activities, such as managing application security, changing business rules without production pushes, managing the collection and scanning of document, and even starting points for common processes.
04/
Fraud & Disputes Expertise
Rulesware has more than a decade of experience designing, developing, and deploying disputes solutions on the Pega platform. Our expertise spans both issuer and acquirer (external chargebacks), credit and debit, and popular cards including Mastercard, Visa, American Express, Discover Card and Diners Club. Whether you want to use Pega’s Smart Disputes solution, Quavo’s QFD Disputes, or develop your own disputes solution on the Pega platform, Rulesware can take you there.
05/
Warranty Claims Knowledge
Warranty has always been a huge factor to sustaining and increasing, customer satisfaction and brand loyalty. Your dealers know this, which makes effectively managing what your dealer network views as a cash-cow a daunting task. Sophisticated warranty management is crucial.
Rulesware has garnered much success by drastically reducing warranty write-offs for many of the world’s foremost automotive manufacturers.
06/
Member Enrollment
We have assisted our healthcare clients in implementing robust and efficient enrollment systems, creating a comprehensive transaction framework capable of handling the complexity of millions of members, multiple health systems and locations, hundreds of hospitals, tens of thousands of providers, and thousands of employees.
07/
Onboarding Accelerators & Assets
Our omnichannel enrollment assets and capabilities enables the fastest new account cycle in financial services – with our accelerators, customers can go from application to funded account in 20 minutes. No more lag time where customers abandon the funnel; our solutions verifiy and onboard customers, then selects and activates their product(s) in one quick session. Simple, agile, and efficient.
08/
Onboarding Proficiency
At Rulesware, we know that onboarding new clients is key to differentiation. The ability to easily and efficiently capture new customers, get them engaged with your product and service offerings and getting them to use them.
09/
Customer Service & Case Management
An AI-driven engagement engine simplifies operating and regulatory requirements. By automatically selecting the best action to take, Rulesware optimizes the relevance and value of each interaction. The result: seamless customer service across all transactions and channels.
Apply AI-driven decisioning to attracting, enrolling, and servicing customers. Support your contact center by recommending next best actions to agents at every step of a member’s journey. Generate 1:1 personalized communications, issued at the right time, via their desired channel and with empathy. Get in touch with our partner Adqura.
10/
1:1 Customer Engagement
At Rulesware, we partner with the best in AI driven 1:1 Customer Engagement –Adqura – to bring our customers the best in loyalty management and 1:1 customer engagement.
By joining forces with Adqura we are setting a new industry standard through innovative offerings that leverage Adqura’s deep expertise in one-to-one customer engagement and Rulesware’s robust experience and capabilities across the Pega platform.
HOW
WE GOT HERE
2005/
Rulesware Inception
Rulesware was created by Anthony Lee on the premise of doing it right the first time.
2012/
El Salvador Expansion
Rulesware opens first near-shore operations center of its kind. Providing lower-cost app dev services in the same time zones as US markets.
2017/
Mexico Expansion
Rulesware expands operations to Guadalajara, Mexico – providing more delivery power.
2021/
Introduction of Accelerators
Introduction of micro-solutions and assets into the Rulesware services ecosystem. Development and implementation of first targeted accelerators and micro-services.
2023/
Service Re-Invention
Re-vitalization of our service offerings and re-inventing ourselves to be a full service technology and business partner and leader in Pega service delivery.
2012/
El Salvador Expansion
Rulesware opens first near-shore operations center of its kind. Providing lower-cost app dev services in the same time zones as US markets.
2021/
Introduction of Accelerators
Introduction of micro-solutions and assets into the Rulesware services ecosystem. Development and implementation of first targeted accelerators and micro-services.
2024 & Beyond/
Our Goal
Digital leader, solving problems and leading the industry in delivering technology solutions that move organizations forward.
