Global Contact Center and Disputes Applications

online payment

Global Contact Center and Disputes Applications A large payment processing client needed a global contact center and disputes application for handling transactions while navigating financial compliance rules from more than 100 countries. The Problem The Solution The Result Problem Solution Result The Problem A large payment processing client needed a global contact center and disputes […]

Consolidation of Disparate

security

Consolidation of Disparate A major financial holding company wanted to consolidate their disparate systems into an enterprise system that could provide visibility into any suspicious activities. The Problem Rulesware was tasked with consolidating various disparate systems that gathered, managed and reported on information specific to the investigation of suspicious activity. The new system was to […]

Fraud Detection Solution

fraud

Fraud Detection Solution Commercial bank implements OCR and Pega Rules engine to develop detection application for fraudulent checks. The Problem Our client, a large commercial bank, was seeking implementation of a sophisticated check imaging solution for the detection of fraudulent checks. The Solution By using Optical Character Recognition together with a business rules engine built […]

Robust Back Office Automation

financial back office

A global financial company wanted to use Pega’s Customer Process Management framework to develop a platform that automated back office business processes for US and Canadian service organizations.