BECU, the largest credit union in Washington, embarked on an initiative in 2020 to enhance the employee experience and customer service by implementing Pega’s technology, resulting in improved average handle time (AHT) in their contact center and a projected 10,000 hours of employee time savings.
Payments fraud is a big problem…for everyone. It doesn’t matter who you are, where you live, or who you know–everyone gets hit by payments fraud attempts. And as more and more business is conducted remotely, and consumers and businesses use mobile and digital payments, we are seeing an increase in new and more sophisticated fraud […]
Everyone thinks they know how to define “good onboarding” – a process that delivers a simple and seamless customer experience. But there’s another onboarding dimension where many banks are failing: risk assessment. Every bank and financial institution must comply with federal and state regulations, particularly anti-money laundering (AML) guidelines. But if their risk lifecycle isn’t […]
Customers and corporations across the globe are either selling, shopping, or purchasing products and services using a combination of online and in-person tools and resources. No matter the industry, it’s safe to say that almost every organization is working through some form of digital transformation. While it may sound obvious, it is critical to acknowledge […]
Your customers want a fast and convenient onboarding experience and personalized services. Removing these barriers helps strengthen your relationship and your bottom line.
Global Contact Center and Disputes Applications A large payment processing client needed a global contact center and disputes application for handling transactions while navigating financial compliance rules from more than 100 countries. The Problem The Solution The Result Problem Solution Result The Problem A large payment processing client needed a global contact center and disputes […]
Consolidation of Disparate A major financial holding company wanted to consolidate their disparate systems into an enterprise system that could provide visibility into any suspicious activities. The Problem Rulesware was tasked with consolidating various disparate systems that gathered, managed and reported on information specific to the investigation of suspicious activity. The new system was to […]
Fraud Detection Solution Commercial bank implements OCR and Pega Rules engine to develop detection application for fraudulent checks. The Problem Our client, a large commercial bank, was seeking implementation of a sophisticated check imaging solution for the detection of fraudulent checks. The Solution By using Optical Character Recognition together with a business rules engine built […]
A global financial company wanted to use Pega’s Customer Process Management framework to develop a platform that automated back office business processes for US and Canadian service organizations.