Global Contact Center and Disputes Applications
A large payment processing client needed a global contact center and disputes application for handling transactions while navigating financial compliance rules from more than 100 countries.
The Problem
A large payment processing client needed a global contact center and disputes application for handling transactions while navigating financial compliance rules from more than 100 countries.
The Solution
We created a payment transaction application to handle complex payments for global customers. The application adapts to all global and regional rules for completing payments.
The Result
Using agile methodology and a nearshore team, Rulesware collaborated with this client to keep development costs low while improving service delivery. Both the client and global customers now enjoy seamless transactions and an efficient disputes processing system.
