Pega: Evolution of the Enterprise Class Structure A perspective of the last decade

The Evolution of the Enterprise Class Structure By David McPhail, Sept 2018 The Enterprise Class Structure (ECS) is the core foundation on which Pega applications are built.  It is one of the most critical components to define as a part of a new Pega implementation, and can have a significant effect on the future state of […]

Global Contact Center and Disputes Applications

online payment

Global Contact Center and Disputes Applications A large payment processing client needed a global contact center and disputes application for handling transactions while navigating financial compliance rules from more than 100 countries. The Problem The Solution The Result Problem Solution Result The Problem A large payment processing client needed a global contact center and disputes […]

Healthcare Go-Live

computer files

Healthcare Go-Live A large health insurer needed to upgrade their legacy system that was taking up to 40 minutes to process batches of 5000 Medicaid enrollment transactions. The Problem A health insurace company, with more than 1.2M members, legacy system was taking between 20 to 40 minutes to process batches of 5,000 Medicaid enrollment transactions: […]

Consolidation of Disparate

security

Consolidation of Disparate A major financial holding company wanted to consolidate their disparate systems into an enterprise system that could provide visibility into any suspicious activities. The Problem Rulesware was tasked with consolidating various disparate systems that gathered, managed and reported on information specific to the investigation of suspicious activity. The new system was to […]

Proposal and Policy Management

property casualty

Proposal and Policy Management Rulesware developed a web-based Pega app for a property and casualty insurance company so that they could manage proposals and policies for multiple LOBs. The Problem This initiative focused on the optimization of policy administration functions through the implementation of a guided system to automate end-to-end service processes. This included the […]

Streamlining Media and Marketing Campaigns

Streamlining Media and Marketing Campaigns A personal insurance company needed a centralized campaign management tool that could secure sensitive customer data and handle a multitude of business processes. The Problem We needed to create a simplified, streamlined process for implementing and documenting an insurance company’s new marketing and media campaigns that leveraged their agency, customer […]

Guided Process Policy Administration

process policy

Guided Process Policy Administration A Fortune 500 insurer client and Rulesware led a policy admin project that not only guided users through an automated policy process but also retained data throughout. The Problem This initiative focused on the optimization of policy administration functions through the implementation of a guided system to automate end-to-end service processes. […]

End-to-End Group Quoting Process

insurance quoting

End-to-End Group Quoting Process A US-based health care insurer needed a tracking and processing system for their prospective and existing clients. The Problem As part of their yearly sales process for small and large groups, our client quotes many products to their current and prospective clients. They needed a system that allowed them to track […]

Fraud Detection Solution

fraud

Fraud Detection Solution Commercial bank implements OCR and Pega Rules engine to develop detection application for fraudulent checks. The Problem Our client, a large commercial bank, was seeking implementation of a sophisticated check imaging solution for the detection of fraudulent checks. The Solution By using Optical Character Recognition together with a business rules engine built […]

Smooth Transition to Business Policy Quotation

commercial insurance app

Smooth Transition to Business Policy Quotation Rulesware designed and constructed a commercial insurance application involving tree structure navigation and Pega PRPC. The Problem There was a clear need to streamline service interactions from the time a customer brought their vehicle in for servicing the first time on to and throughout the vehicle’s lifetime. The best […]