what
we do
BEST IN BUSINESS
From initial consultation through implementation and ongoing support, our comprehensive offerings are tailored to optimize your business operations.
With a commitment to innovation, scalability, and user-centric design, we deliver solutions that drive efficiency, enhance productivity, and ignite growth for your organization. Whether you’re looking to streamline processes, enhance customer engagement, or explore new revenue streams, our dedicated team is prepared to collaborate with you every step of the way, ensuring your success in the digital era.
01/
Modernization
Our modernization services helps you update and upgrade your existing technological infrastructure, systems, and processes to leverage the latest advancements to improve your efficiency, agility and competitiveness.
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Project Rescue & Recovery
With our project recovery services, we will turn your project or program around using our industry leading approaches and best practices.
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Transformation
Our transformation services help you apply technology to your ongoing process of fundamental change and adaptation that reshapes your customers or team to meet your evolving needs and challenges.
04/
Optimization, Automation & AI
Our optimization, automation and AI services help you refine your processes and tasks to their most efficient and productive state, through the use of technology, artificial intelligence and streamlined workflows.
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Advisory & Consulting
With our advisory and consulting services, you quantify and qualify the problems and challenges that you are facing, why it’s important to solve them and the value in solving them.
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Solution Design, Development
& Delivery
Our solutions develop and delivery services help you efficiently and effectively conceptualize, design, build and deploy your solutions that address your challenges and needs.
07/
Solution Maintenance
With Rulesware’s solution maintenance and sustainment services, you get ongoing solution support, application of upgrades and management of deployed solutions that ensure they continue to function, are reliable and align with your evolving requirements.
MODERNIZATION
SERVICES
Do you feel like your software vendor is providing: updates, patches, and new capabilities and you just can’t seem to apply them, let alone try and use the new features that are contained within them? That’s where Rulesware can help. Our modernization teams will help get your solutions modernized, using the right infrastructure, in the right location, and using the new features to generate value for you. At Rulesware, modernization is our middle name – and we make it easy to spell.
Rulesware helps you elevate your infrastructure Services with modernization, unlocking enhanced performance, cost efficiencies, scalability, security, compatibility, agility, and innovation. Our modernization solutions ensure compliance with regulatory requirements, future-proofing your infrastructure for sustained success in the ever-evolving technological landscape. Join us in embracing modernization initiatives to stay ahead and thrive in today’s dynamic business environment.
01/
Pega Application Modernization
Most Pega customers are well into their journey of modernizing their Pega applications. Pega has introduced numerous changes and new functionalities in recent versions, particularly in the core processing engine, development platform, and design system. Updating your applications to leverage these new features can be daunting.
With Rulesware, it doesn’t have to be. Our certified Pega specialists understand the latest platform enhancements and know how to apply them to maximize value while minimizing disruption to your operations.
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Infrastructure Modernization
These days, technology is moving faster than the speed of business. The speed of lower-level development of faster, better architected components means constant reevaluation of your infrastructure and whether it is worth in-sourcing or outsourcing.
For Pega installations, running older versions on premise against older architectures can cause you unforeseen performance problems and promote a sense of not getting the value promised.
With Rulesware, we can help you design or redesign your infrastructure to use the modern architectures as well as provide guidance on whether to conduct business operations on premise or in the cloud, or even hybrid.
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Pega Cloud Migration
Embark on a revolutionary journey in Infrastructure Services with Rulesware’s cloud migration solutions. Discover unimaginable scalability, cost-effectiveness, agility, security, resilience, global accessibility, and seamless management.
Whether transitioning from on-premises to the cloud or migrating between cloud environments, unlock the full potential of your solutions with our expertise. Propel innovation and soar above the competition in today’s dynamic digital landscape with Rulesware by your side.
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Upgrade Services
Stay ahead of the curve with platform updates tailored to your organization’s success. Experience enhanced performance, fortified security, seamless compatibility with cutting-edge technologies, bug-free operations, and future-proof infrastructure. With Rulesware, unlock optimized performance and ensure your infrastructure evolves in stride with technological advancements, guaranteeing smooth operations and efficient resource utilization.
Project Rescue
& Recovery
Our Project Recovery services are tailored for clients facing projects or solutions that are at risk of failure, delay, or underperformance against key metrics. Additionally, these services are ideal for clients dissatisfied with their current implementation partners. Our primary objective is to address any deficiencies in key metrics while fostering a healthy client-partner relationship.
Through our rescue services, we deploy strategic interventions to mitigate risks, resolve issues, and revitalize projects for successful outcomes. Whether it’s overcoming technical challenges, aligning project scope with business objectives, or redefining delivery strategies, we work tirelessly to restore confidence and drive tangible results.
Partner with Rulesware for expert guidance and support in rescuing and revitalizing your implementation projects. Let us help you navigate challenges and achieve success in your initiatives.
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Planning & Governance
Rulesware provides organizations the right resources, frameworks and approach to recover projects that have gotten out of their boundaries and are not getting the value that they were set out to delivery. Rulesware has grown up saving organizations and recovering projects from being pulled.
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Advisory & Consulting
Rulesware uses our advisory and consulting services to help you validate designs, validate goals and business cases as well understand the total cost of ownership.
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Solution Development & Delivery
Not everyone can deliver a project. It takes rigor and skills to develop a plan, maintain scope, have tough conversations, and manage the resources it takes do deliver a solution, project or program.
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Project & Program Management
Rescuing projects and programs from peril requires a strong governance program, the right approaches and the right personnel to make tough decisions. We help our clients by applying rigor to the project planning, and holding sponsors and project teams accountable for adhering to the plans. We will also continue to have tough conversations to ensure the project or program remains on time and on budget.
Transformation
SERVICES
At Rulesware, our Transformational Services represent significant implementation endeavors encompassing changes in people, processes, and technology, including platforms like Pega, SalesForce, and ServiceNow. Our primary aim is to drive tangible improvements across key business metrics, as defined by agreed-upon Key Performance Indicators (KPIs) such as customer satisfaction, customer acquisition costs, claims processing time, enrollment automation, and compliance fines.
By aligning people, processes, and technology, we empower organizations to achieve their strategic objectives and realize measurable outcomes. Whether it’s optimizing operational efficiency, enhancing customer experiences, or ensuring regulatory compliance, our transformational services are tailored to deliver impactful results that drive business success.
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Advisory & Consulting
Rulesware utilizes our advisory and consulting as a big part of our transformation services. Wherever you are at in your transformation journey – whether it be at business case development, program planning, project execution or even transition, Rulesware has the skills, the services and the experience to help make it a successful one.
Don’t’ go it alone, let us help provide you the confidence that your business needs will be met and your problems will be solved both cost effectively and efficiently. You and your IT team will be happy you did!
Click here to find out more about our advisory and consulting services.
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Program Management
A successful transformation is depended upon strong program and project governance. Luckily, that is what Rulesware excels at. Many of our clients have called on Rulesware to set up Programs and Project Management Offices (PMO’s). We have successfully designed, planned and even managed cross-work stream programs, as well as coached project teams with demand management principles and project execution practices.
We do program and project management so well that many of our clients have chosen us to recover projects that have gotten off track. So if you need help in ensuring your business case is delivered upon, Rulesware is the best in the industry to call.
Contact us now to see how we can help.
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Solution Development & Delivery
Any good transformative solution requires building and putting technology pieces together. Rulesware utilizes our solution development and delivery services to build, assemble, implement and deliver transformative solutions.
Although Pega has been and is our primary technology that we develop and deliver, our 20 years of solution experience has included many core languages and integrations to many different systems and systems of record.
Because we understand good design, sound architectures, and have high solution and resource skill standards, it is a win-win for everyone. With Rulesware, you get an implementation partner that truly cares about what you want and need, the cost and value that it will bring you, and a partner that provides the best solutions using the best possible resources.
Contact us today – why would you choose anyone else?
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Organizational Change Management
At Rulesware, we understand that change is inevitable in today’s business landscape. Our Change Management services are designed to support companies undergoing various transitions, whether it’s the adoption of new technologies, process improvements, mergers, or broader shifts in business operations.
Focused on organizational change management rather than just technological changes, our offerings encompass key elements essential for successful transformation, including organizational design, governance, stakeholder management, communications, readiness and enablement plans.
With our comprehensive Change Management solutions, we help companies navigate transitions smoothly, minimize disruption, and maximize the effectiveness of change initiatives.
Optimization,
Automation & AI
You don’t always need to “transform”. Sometimes, just making what you have better with process improvements, technology improvements, automation or even using AI will overcome the challenge or solve your problem.
With our optimization, automation, and AI services, we can help you optimize your processes using Lean and Six Sigma approaches or we can automate areas that are manual or non-value add so that you can re-allocate resources to productive work.
These services are key to moving toward an autonomous enterprise and applying AI and automation techniques properly. It doesn’t have to be difficult – we can show you and we can help you get there.
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DevOps Optimization
Rulesware’s DevOps optimization service is designed to empower clients with industry-leading practices that propel them towards rapid value realization. Whether you’re building DevOps from the ground up or seeking to enhance existing practices, our goal is clear: accelerate your time to production and maximize value.
Our expert team works closely with clients to assess current practices and identify areas for improvement. By aligning with industry best practices, we streamline processes, enhance collaboration, and automate workflows, resulting in faster time-to-production and increased efficiency.
With our tailored approach, we ensure that DevOps practices are seamlessly integrated into your organization’s culture and operations. Whether you’re a startup or an enterprise, we scale our services to meet your unique needs and desired outcomes.
02/
QA Automation
Experience the power of our QA Automation service at Rulesware. We specialize in seamlessly transitioning clients from manual to automated QA execution, unlocking a world of efficiency and quality in software deployment. By automating testing processes, we drastically reduce time-to-deployment, enabling faster value realization for our clients.
Tailored to meet your unique needs, our QA Automation service is flexible and scalable. Whether you’re at the beginning stages of automation or looking to enhance existing practices, we customize our approach to align with your maturity level, timelines, and desired outcomes. From initial testing phases to comprehensive coverage across all testing types, we adapt our services to maximize efficiency and quality at every step of your software development journey.
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CI/CD Optimization
Our CI/CD optimization service is your key to unlocking seamless, efficient software delivery. With our expertise, we provide the resources needed to establish and execute continuous integration/continuous deployment practices, while educating clients on the essential processes, tools, and best practices required for success.
Our approach is comprehensive and collaborative. We guide clients through every step of the CI/CD journey, from initial setup to ongoing support. By aligning with industry standards and leveraging cutting-edge tools, we empower organizations to streamline development workflows, accelerate time to market, and enhance overall product quality.
Whether as a standalone service or in conjunction with our DevOps Optimization offering, our CI/CD optimization solution is tailored to fit your specific needs and goals. We work closely with your team to ensure seamless integration and maximum impact on your software delivery pipeline.
Transform your development process with Rulesware CI/CD optimization. Let us help you achieve faster, more reliable software releases and stay ahead in today’s competitive market.
04/
Pega Application Optimization
Our goal is to assess and fine-tune your solution’s codebase and performance to align with your organization’s key performance indicators (KPIs) and service level agreements (SLAs), while adhering to industry best practices.
Our expert team conducts a comprehensive assessment of your application’s codebase and performance metrics. Using advanced tools and methodologies, we identify areas for improvement and implement targeted optimizations to enhance speed, efficiency, and scalability.
With a focus on maximizing ROI and user satisfaction, we ensure that your applications not only meet but exceed performance expectations. Whether it’s reducing load times, optimizing resource utilization, or improving overall responsiveness, our tailored solutions are designed to drive tangible results.
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Pega Platform Performance Tuning
Sometimes your Pega applications just aren’t performing the way that is needed. Rulesware can work with you to assess and evaluate your hardware (if on premise), your infrastructure and even your system and application architecture.
Rulesware understands the Pega stack and how it utilizes hardware and the software stack to operate. We can evaluate your platform implementation and its applications to identify a path toward achieving optimal performance.
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AI
Rulesware helps you wade through the AI hype to truly help you apply industry AI tools, robotics and automation to increase your efficiency, accuracy, security and scalability. We can guide you in your journey to utilize AI processes where they can be leveraged and ensure you maintain your risk appetite and limit your exposure.
Advisory
& Consulting
At Rulesware, our Transformational Services represent significant implementation endeavors encompassing changes in people, processes, and technology, including platforms like Pega, SalesForce, and ServiceNow. Our primary aim is to drive tangible improvements across key business metrics, as defined by agreed-upon Key Performance Indicators (KPIs) such as customer satisfaction, customer acquisition costs, claims processing time, enrollment automation, and compliance fines.
By aligning people, processes, and technology, we empower organizations to achieve their strategic objectives and realize measurable outcomes. Whether it’s optimizing operational efficiency, enhancing customer experiences, or ensuring regulatory compliance, our transformational services are tailored to deliver impactful results that drive business success.
01/
Pega Solution Assessment & Analysis
Our goal is to assess and fine-tune your solution’s codebase and performance to align with your organization’s key performance indicators (KPIs) and service level agreements (SLAs), while adhering to industry best practices.
Our expert team conducts a comprehensive assessment of your application’s codebase and performance metrics. Using advanced tools and methodologies, we identify areas for improvement and implement targeted optimizations to enhance speed, efficiency, and scalability.
With a focus on maximizing ROI and user satisfaction, we ensure that your applications not only meet but exceed performance expectations. Whether it’s reducing load times, optimizing resource utilization, or improving overall responsiveness, our tailored solutions are designed to drive tangible results.
02/
Process Mining
Process mining can be an important first step in identifying issues in standardization and performance. Process mining allows organizations to see the actual transactional “flow” of their process and identify areas of variations.
Rulesware uses industry leading process mining tools and process improvement approaches in order to help mine your current processes and begin your process transformation journey. Rulesware also helps you capture your process and transactional data so that it can be analyzed and understood as the foundation and source for any improvement or transformation program.
By using process mining technologies, Rulesware unlocks valuable insights, empowering organizations to streamline operations, mitigate risks, and allocate resources more effectively.
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Problem Solving
Problem solving is a key element of how we are different than our competitors. We follow creative methods of problem solving that typically flow right into creative solutioning. We use workshops that follow Kaizen principles that allow us to get key stakeholders focused on overcoming the challenge(s) right from the start.
Our workshops aren’t like others – we are focused on outcomes and have clear paths and lines of sight to achieving those outcomes. We have the experience to facilitate through pretty much any type of problem or business need you might have.
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Solutioning
Rulesware has unique perspective on how we solution and the methods we use to identify solutions. We use a collaborative approach to solutioning: utilizing root cause analysis and design thinking and workshopping methods to identify and design the right solutions to meet your goals.
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Solution TCO development & Analysis
Are you unsure if you are getting the value from your technology investment? We can apply an industry and technology lens to help you analyze your current investment or a proposed investment and build you an understanding of your total cost of ownership for that solution or technology.
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Business case development
Many great ideas and solutions die on the vine because their value was not articulated well in a strong business case. We help our clients build a strong business case for their selected solutions, so that the decision makers who make decisions on portfolio, budgets, and demand can make informed decisions without a long drawn out process of data collection.
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CoE Design, Planning & Staffing
COE’s are important to any organizations that are utilizing technology across multiple areas or lines of business. Rulesware knows it’s importance. We have helped multiple clients in designing and standing up a Pega COE and grow it into more of a shared service that acts as a technology COE.
All COE’s are not the same. Rulesware uses a design element approach where clients choose the elements of the COE they want to implement in order to meet their goals, and then we prioritize them based on need.
Implementing a design element, like a governance model, is specific to each client, but is required for successfully functioning COE.
Don’t let anyone tell you that they can bring in a COE design right from the start – Rulesware can help show you and ensure you get the value from building communities around technologies.
SOLUTION DESIGN,
DEVELOPMENT & DELIVERY
At Rulesware, we develop the best applications, in the best technologies, using the best architectures, and deliver them on-time and on-budget. That’s our promise. From the time you identify a solution and technology is a part of it, we can help get it built, tested and implemented. We have the right resources, skills, approaches and resources to get the job done and done right the first time.
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Solution Design
We have over 20 years of solution design experience. We have expert resources with the skills to take an identified solution and turn it into a value-generating solution that limits or reduces technical debt, exceeds architecture standards, and meets or exceeds the end user expectations. Our goal is reduce your TCO and ensure our solutions meet the goals of your organization, not give you a stitched together solution that is brittle and requires constant fixing or monitoring.
02/
Solution Development & Implementation
Rulesware was founded 20 years ago by engineers dedicated to building and implementing client solutions. Over these two decades, we’ve continuously refined our team and processes to maintain our industry-leading status. With Rulesware, you gain the expertise to implement your solutions and the assurance that it will be done right the first time.
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Solution Delivery
Delivery can sometimes be an afterthought when you’re focused on solving a problem or meeting a customer’s need. At Rulesware, we ensure that your solutions are not only identified, designed, and built but also effectively delivered, allowing everyone involved to adopt and adapt their processes to make the most of the new solution.
Our delivery model’s success has earned us a reputation as a Rescue Firm, capable of salvaging troubled projects or implementations, guiding them back on track, and achieving the best possible outcomes.
04/
Pega Coaching & Enablement
We have the best and most experience Pega resources in the industry – period. If you want to build your Pega expertise while we deliver Pega solutions for you, we can help enable your developers, your testers and your product team in the specific areas of Pega development and delivery.
We employ an I do, we do, you do model that uses iterations of co-develoment that move your developers and implementation team from looking over shoulders and learning the basics, to leading projects with minimal oversight from the Rulesware team.
We have enabled more organizations with their Pega product and project teams than all of our competitors combined. With Rulesware, we help you build capabilities while solving your most complicated business problems.
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Pega Team Staffing
Our Pega Resources are the best in the business. Whether you need an engineering team to deliver against a backlog, you need coaching for your architects, citizen developers, product owners or scrum masters, or if you need them all or anything in between, we have the right skills and model for you.
SOLUTION
MAINTENANCE
We help you maintain and sustain your business value by providing you services that manage your Pega operations and support your Pega applications. Whether you want to outsource your full Pega stack and focus your dev teams on something else, or just carve out an application that requires support, we can help. Our operations and support teams can ensure your applications and platform are humming and are being managed and sustained in a strategic fashion.
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Pega Managed Operations
Let Rulesware help you unlock the full potential of your organization with expert management of infrastructure services. From boosting performance and fortifying security to controlling costs and ensuring compliance, our comprehensive approach optimizes operations for seamless scalability and unwavering business continuity. Elevate customer satisfaction and drive overall success with our essential IT management solutions.
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Solution Support
Rulesware post-production service offers monitoring, analyzing, troubleshooting provides fixes and testing support.
This service is essential for Infrastructure to ensure continuous improvement, enhance user satisfaction, drive operational efficiency, mitigate risks, facilitate adaptability and scalability, optimize costs, and align with strategic objectives. By providing proactive and effective support, organizations can maximize the value and impact of their infrastructure services in today’s dynamic business landscape.
