Customer Decision Hub
Your Customer Decision Hub Project
- What’s your vision for the future?
- What does success look like?
- Where do you start?
- How do you get enabled to execute on your own?
- How do you ensure you’re getting the most value from Pega?
How Rulesware Helps and Supports
We Customize Our Projects To Meet Client Needs According To A Process That Is:
Developing a Strategic Roadmap
We adhere to Pega best practices, always—but this certainly doesn’t mean that we use a cookie-cutter approach to CDH implementation. At Rulesware we work with clients to identify and understand business objectives within their unique vision. In the first phase of the project, we work with you to develop a roadmap consistent with your vision and Pega best practices. If Rulesware is your partner for the implementation of other Pega components, we will ensure that your CDH roadmap fits in the overall strategy.
The Importance of an Incremental Approach
Empowering Business Users for Business Gains
When we implement any Customer Decision Hub project, we implement a solution—but the solution need not necessarily be a static one. This is because, consistent with Pega best practice, we also implement Business Operations (BusOps), a structured method of managing, developing, testing, and installing business updates to decision logic. This presents a formalized way for business users to be able to modify the software with minimal—if any—IT involvement, translating to better software for the end user.
There are, then, two key ways to add functionality to your Customer Decision Hub: you can either create a project, engaging our team at Rulesware; or for smaller updates, you can implement them as part of Business Operations (BusOps). Unlike other implementers, we always train the client fully on the BusOps process, including any new functions added in a release.