Health Insurance and Pega Re-Architecture
After investing in Pega and two years of work, a US-based health insurer enlisted Rulesware to upgrade and re-architect their call center solution.
The Problem
This health insurance client needed an upgrade and re-architecturing to address some existing Pega functionality concerns, improve time-consuming processes and support some upcoming nationwide health reforms.
The Solution
Within an ambitious 90-day time frame, all the four slivers for the call center solution were delivered ahead of schedule, under budget and defect free. Rulesware also enabled the client team to support and maintain the new product on their own.
The Result
Not only does the client now have a more solid, stable and scalable solution but also their call center agents and support team are fully trained and maintaining the product on their own.
