BECU projects to save 10,000 hours of employee time with Pega
BECU, the largest credit union in Washington, embarked on an initiative in 2020 to enhance the employee experience and customer service by implementing Pega’s technology, resulting in improved average handle time (AHT) in their contact center and a projected 10,000 hours of employee time savings.
Automobile Claims Analysis and Reporting
Automobile Claims Analysis and Reporting A North American automobile client needed an application that would improve their manual service repair process as well as claims analysis and transparency between the manufacturer, customers and dealers. The Problem Rulesware set out to deliver a repair and claims application that used a Pega-based rules engine to correctly identify […]
Streamline Vehicle Warranty Repairs
The automotive service and repair process is usually a time and labor intensive event that can be prone to manual errors and lack of transparency.
