Non-Profit Care Management Services
A non-profit organization providing professional care services and financial assistance to patients, with serious health conditions, needed a new way to handle manual processes.
The Problem
A non-profit care services organization, who was using manual data entry and processes to provide care management services, provide financial assistance and track charitable contributions, was in need of an accurate and scalable care management solution. The solution needed to handle complex business processes including co-pay reimbursements and tracking charitable donations.
The Solution
This client shared their vision for the future solution and the processes that would be needed to fulfill that vision. The client’s new solution now fully supports the application process to determine eligibility and financial aid and automates the claim submission and payment process.
The Result
This client’s application now includes:
- Self-service application and claims processing via customized portals
- An integrated workflow that fully manages the application and claims processes
- An automated correspondence generator
- An efficient fund management and reporting for the client's charitable donors
