Streamline Vehicle Warranty Repairs
The automotive service and repair process is usually a time and labor intensive event that can be prone to manual errors and lack of transparency. Our client wanted to reduce costs, decrease service times and improve collaboration with dealers throughout a vehicle’s service lifecycle.
The Problem
There was a clear need to streamline service interactions from the time a customer brought their vehicle in for servicing the first time on to and throughout the vehicle’s lifetime. The best way forward was to implement intelligent and agile automation. This way, dealers could quickly identify eligible claim warranty scenarios and recommend appropriate next actions based on claims history.
The Solution
Leveraging the Pega Warranty Application (?), the Rulesware team developed and implemented a solution that evaluates incoming repair orders, provides interactive options for service representatives across multiple departments, provides guidance to service personnel in real-time and quickly informs customers and the dealership about the repair expenses. Rulesware streamlined the service interactions by implementing an intelligent agile automation system. The system reviews each claim, applies warranty eligibility criteria, and recommends appropriate next steps based on the claim history.
The Result
This manufacturer and its dealerships now have the service, warranty and repair tools to:
- Control costs by authoring on warrantied repairs.
- Streamline processes for both the manufacturer and dealerships.
- Provide timely service repairs for their customers.
- Digitally transform their processes for their agents/customer repair service staff.
For more information on how we can help your company achieve its goals, please contact us.
