THE CLIENT

A leading provider of diagnostic testing services.

BACKGROUND

When your number-one commodity is difficult to store, transfer and triage, it can make a huge impact to the bottom line. That’s what Rulesware uncovered during a consultation with this client. A significant volume of distributed data was creating impediments to otherwise straight-forward processes.

The diagnostic testing provider was struggling to leverage data that was being generated by scientists and other lab professionals because there was a lack of uniformity in how that data was stored and disseminated. Some data was placed in Excel spreadsheets, some was embedded in emails, and the rest was buried in various software packages. 

The heart of the problem was that there was no way to collate the data and evaluate its importance in a meaningful way. Because the data was distributed across a range of applications, it was difficult to analyze or compare, which ultimately created ambiguity around the entire data set. Re-work was common, costing the company significant money and wasted time.

RULESWARE’S APPROACH

Since the client was already operating on the Pega platform, it was much easier to leverage the same system to develop a solution which would meet the needs for data storage and utilization. Rulesware first went in to observe the processes, to be certain the intent behind the many steps being taken were thoroughly understood. Once that stage was complete and the outcomes were determined, it became very clear how to streamline data management.

All distributed data would be moved into the same application within the Pega platform, via a Rulesware-led custom implementation. This would remove many of the inconsistencies with data management and reduce redundancy dramatically by granting everyone simultaneous access to the same data.

THE RESULTS

In just 15 weeks, Rulesware, in collaboration with leadership at the diagnostic testing service, was able to implement a solution that not only allowed information reporting to happen universally, it would improve the transparency of every transaction.

This resulted in increased accuracy, greater ease of use for team members (and thus less time spent on information-related tasks) and a shorter time to market. Rulesware hit all the client-side marks, while creating a solution that will be easier to upgrade in the future.

 

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