Four Slivers in 90 Days to a Re-Architected Pega System
(And How Rulesware’s Commitment to Communication and Enablement Renewed a Client’s Trust in Pega)
When a health insurer in Hawaii contacted Rulesware in March of 2013, they had already invested millions of dollars – and two years of work – into their Pega solution. It had been a time-consuming and expensive process, that left the company’s senior team – understandably – a little jaded, and also concerned about how well their investment in Pegasystems’ software solution would serve them moving forward.
Right from the outset, the Rulesware team was keen to show the client’s leadership team that Pega was a good choice for their business. With some proper re-architecting, we were confident that we could address the client’s immediate functionality concerns, while also significantly upgrading the underpinnings of their system. These upgrades would enhance the client’s unique call-in center, and allow the organization to support the nationwide healthcare reforms that were just around the corner.
Jump ahead five months, and Rulesware had done the unthinkable. We had delivered four slivers, each within an ambitious 90-day time frame. Each sliver was delivered ahead of schedule, under budget, and defect-free. We felt proud of our quick turnarounds, and our true commitment to client enablement. Instead of making the client dependent on our team, we had enabled them to take control of their own application much sooner than they imagined. The fact that a client didn’t need us anymore was the best possible result. Making sure the health insurer’s team could stand on their own two feet is exactly what we set out to do.
After the challenges with their previous partner, you can imagine how happy the health insurer was with Rulesware’s performance.
The company’s Chief Financial & Services Officer and Treasurer, sent a congratulatory note to the Rulesware team, letting us know that “the milestones could not have been achieved without Rulesware’s significant contributions.” He continued to say that his team was “ very encouraged by the progress made and in particular with the teamwork shown over recent months.”
We felt great!
And then our collective cups really overflowed, when we received thanks and praise from Ali Manshouri, the Healthcare Practice Leader at Pegasystems Inc.
“Pegasystems could not have imagined a better outcome and partner than Rulesware to work collaboratively with us to deliver these results,” said Ali. He went on to say,“ I strongly believe that the partnership that Rulesware and Pega demonstrated on this program is the bench mark for how partnerships should work. From the Rulesware team that was on-site, to the El Salvador development and test teams, you all delivered at the highest levels and we (and the client) are all proud of the work. Thank you for all your hard work, late nights and weekends, and for the pride you have demonstrated to deliver at the highest levels of quality and performance.“