JANUARY 27, 2021
Relieving Pain in the Loan
Process: Loan Expediter
As a digital business transformation consultancy, we’ve worked with countless clients suffering what might be called “the pain of process,“ or the lack thereof.
An inconsistent process is not a process at all. It’s inviting chaos into the organization. Add on manual steps to a poor process and you get a recipe for a poor customer experience—not to mention the increased cost to the organization, and the audit risk (each customer getting a completely different experience).
It’s our job, in the end, to work with the client to understand what the process is supposed to do– and what results they most need to achieve–and then create a process that truly works, so they can achieve the desired business results.
And, hey, we’re humans, too.
So when we set out to tackle optimizing a process for loan operations, many of us could very humanly relate to the pain that senior leaders in loan operation described. They told us that processing loans and mortgages can sometimes require more time and paperwork than seems humanly possible to manage—especially given the “new normal” of COVID-19 and record low interest rates.
It was a delight to set out to relieve a key source of pain in the loan process. And we’ve done it, with LoanExpediter™ — a new tool from Rulesware that lets you manage the collection of appropriate loan content and the associated business process. Best of all, users of LoanExpediter can expect a rapid deployment and a significant return on investment.
Now it’s possible to process loans quickly and efficiently, without having to drown in a pool of disconnected processes and paper.
How LoanExpediter™ Works
LoanExpediter™ is our own custom-built solution for lenders. We built it (of course!) on the Pega platform, and have designed it to enable loan managers to ease and automate lending processes, and to manage all paper, electronic documents and the associated process relating to a loan, no matter their origin.
LoanExpediter™ offers automated routing, tracking and notifications for speedy data verification, loan review, and approvals, and its electronic checklists guide users and facilitates audit and compliance requirements.
We have fully integrated the Encapture® product into LoanExpediter™. This allows us to extract data from, and to automatically classify information from multiple sources such as scanned documents, e-forms, email, social media, web content, and SMS messages. LoanExpediter is designed to work with (not replace) a client’s existing loan origination and servicing systems to create a complete “digital lending” experience.