BECU projects to save 10,000 hours of employee time with Pega
BECU, the largest credit union in Washington, embarked on an initiative in 2020 to enhance the employee experience and customer service by implementing Pega’s technology, resulting in improved average handle time (AHT) in their contact center and a projected 10,000 hours of employee time savings.
Rulesware Recognizes its 2022 Executive Award Winner
Recently on Friday, December 9, Rulesware celebrated its 2022 Holiday Party. During this event Rulesware awarded one of its employees with Rulesware’s 2022 Executive Award, an award for which employees are nominated by their peers and one of them is chosen by our Executive Team. This prestigious award, given out only once per year to […]
Why Onboarding is More Complex Than You Think
Everyone thinks they know how to define “good onboarding” – a process that delivers a simple and seamless customer experience. But there’s another onboarding dimension where many banks are failing: risk assessment. Every bank and financial institution must comply with federal and state regulations, particularly anti-money laundering (AML) guidelines. But if their risk lifecycle isn’t […]
How to Avoid the Critical Onboarding Mistakes
Your customers want a fast and convenient onboarding experience and personalized services. Removing these barriers helps strengthen your relationship and your bottom line.
