Rulesware first introduced “practices” to our organization two-and-a-half years ago, hoping to give employees a voice in all Rulesware processes and programs. Here’s why we think it’s been successful–both for our teams, and for our valued clients.  

Practices make perfect … or pretty darned close.

Way back when we were a small company, it was easy to make sure that each of our employees’ voices were heard. As Rulesware grew, however, we noticed that there were times when our  fierce commitment to ensuring quality delivery for our clients, allowed the needs of our clients to outweigh the needs of our people.

This is a tough balance for any company committed to client service, right? Let’s say, for example, that one of your employees has been on a project for many years, and no longer feels like they are learning anything new. At the same time, let’s say your client adores that employee, and really, really doesn’t want them to leave. What do you do?

Enter Rulesware’s Practices.

We wanted to create a way for employees looking to learn and grow to have a genuine voice within the company, while continuing to serve our clients as well as we possibly could.

In the Fall of 2015 we created new BA (Business Analyst), QA (Quality Assurance), Development & Delivery Practices to help us ensure that employees’ needs are considered on every project, with every client, particularly in the following areas:

• Process improvement
• Coaching & career development
• Employee engagement, retention & advancement
• Successful, strategic recruiting
• Developing and building adoption for Best Practices

Next, we hired Practice Leads in both the U.S. and in Latin America. Each was asked to:

• epitomize our core values,
• positively influence the other members of their Practice,
• contribute to the strength & scalability of Rulesware, by always making sure that the needs of our employees were being considered.  

This sounds like a tall order, in addition to the work being put in on client projects, but each of our Practice Leads embraced the challenge.

Our Practice Leads, for example, have helped to develop performance review processes to ensure that every employee gets timely project feedback. They also develop new training programs, so that Rulesware employees can build their skills.

Practice Leads are also deeply involved in recruiting, acting as our Hiring Managers, crafting job descriptions and interview questions, so that we can attract the right new employees to join the team.

We extend a huge thank-you to all of Rulesware’s (past and present) Delivery, Development, QA & BA Practice Leads, for their enormous contributions to Rulesware’s growth and success.

Interested in working with Rulesware? We’d love to connect!