Fraud Detection Solution Delivers Business Rules Users Can Maintain
The Client: One of the nation’s largest commercial banking organizations in the southeastern U.S.
Engagement Description: Implementation of a sophisticated check imaging solution for the detection of fraudulent checks. By utilizing Optical Character Recognition together with a Business Rules Engine built with Pega, potential fraud items are now identified and delivered to investigators for follow up.
Rulesware’s Contributions: Rulesware resources were responsible for the analysis, design, and construction of the complete Pega solution. Additionally, the Rulesware staff trained and managed the IBM offshore team which would eventually be utilized for ongoing operational support. The primary challenge to this project was delivering sophisticated business rules which are maintainable by the business users, while meeting high speed processing requirements. Through the development of an easy to navigate administrative portal, the business users have been enabled to continually tune the 200+ business rules and react in real time to the analysis that is enabled through the closed-loop processing of this document image analysis solution.