Client: A major financial holding company with 1,600 branch locations and 2,700 ATMs in the U.S.

Engagement Description: Rulesware was tasked with consolidating various disparate systems that gathered, managed and reported on information specific to the investigation of suspicious activity. The new system was to allow for sharing, reporting and standardizing information at an enterprise level that would ultimately provide knowledge and visibility across all suspicious activities.

Rulesware’s Contributions: Rulesware resources were key members of the team responsible for the analysis, design, and construction of the complete Pega solution. Design challenges included complex work object and cover management, multiple work object creation methods, and keeping a parallel system of record up to date with key information. The solution had to not only use Word and PDF form templates accessible from a flow action, but also utilized for a key report. Additionally, a custom authentication process was designed and put into place to authenticate and create operator records based upon employee’s membership in one or more active directory groups.