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We are a curious, talkative bunch, so our blog is a great way to read what’s top of mind at Rulesware right now.

remote work, distributed work, rulesware, employee engagement

Building Great Teams in a Distributed Work Environment

A positive work culture is important for any company when it comes to recruiting, hiring, and retaining amazing employees. For companies like Rulesware, with a distributed work environment—that is, with employees located in multiple national and international locations, collaborating on projects together—building a positive and inspiring work culture is critical. The Importance of Values and […]

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Why Business Transformation Projects Fail And How to Fix Them

The term “business transformation” (BT) may be a buzzword now, but BT is a longstanding practice—and has been the focal point of my 25-year career in technology. BT has evolved from other names like Business Process Reengineering and Digital Transformation. New practices have sprouted up over time to support it, too, including customer experience management, […]

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Rulesware at PegaWorld 2017

PegaWorld is our happy place. See you there again in 2018!   Every year, PegaWorld brings business and IT leaders together to connect and learn more about using Pega technology to facilitate true business transformation. Pegaworld 2017 was no exception; we saw an exceptional lineup of keynotes from global brands who’ve used Pega to deliver better client […]

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The Value of Examining and Strengthening Company Values

As individuals we know that our values guide our actions, and inform our decisions. We believe a company’s values should do the same. So at Rulesware, we took stock of our core values recently, re-evaluating what truly sets us apart as a team, and guides our behavior and decision-making. The values below are what guide […]

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How Workplace Coaching Trains Better Leaders and Listeners

Two years ago we launched a coaching program at Rulesware, in order to provide consistent, values-driven management and support to our employees as our business continued to grow.  Our employees work on a range of projects and teams, often in different locations, so we wanted to make sure they had consistent coaching and guidance, from […]

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Doing It Right The First Time – Twice – For a Health Insurance Provider

Rulesware is extremely proud to have recently worked with a not-for-profit health insurance provider on two successful releases that contribute directly to the organization’s business transformation goals. Business Transformation Claims Intake The first release delivered a new Pega pre-processor solution designed to improve the client’s claims intake process. The new solution is now able to […]

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Driving the Cycle of Success Through Quality

Marshall Shovein, Rulesware’s VP of Business Development & Delivery, wrote this article for Silicon Review. In it, Shovein outlines what makes Rulesware great (aw, shucks) and shares his insights on making a business great. (We’ll give you a hint. It’s quality.) Click here to read the full article. 

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5 Best Practices for Successful Pega Implementations

At Rulesware, we specialize in helping companies implement Pega solutions both to address specific business challenges and to ultimately achieve business transformation. You might say that Pega implementations are kind of our thing. For us, project success starts and ends with achieving customer satisfaction above all, while doing things right–the first time. And like any successful project, […]

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How BPM Transforms Business

At Rulesware, we’re often asked for clarification on just what we do. As a BPM consultancy, we help organizations to analyze and optimize their business processes using Pega software. People do understand that BPM, or Business Process Management, is all about improving and optimizing business processes but questions remain: what kind of processes? Are there big results? […]

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Improve Your Requirements Gathering With DCO and Pega 7

by Molly Eddington Business application requirements gathering can be daunting. Members of a project team often have very different perspectives on what the requirements of a project are. They may not agree on priorities. And it can be challenging to try to ensure that everyone understands what needs to be done. The process can be […]

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10 Design Principles for Pega System Performance

By David McPhail, Principal Architect at Rulesware A client recently asked me the following question: How can we guarantee that 80% of transaction responses will not take longer than five seconds from the time of user request? For the client, this excluded network time and process time at the Client PC (excepting any mutually agreed […]

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11 Reasons to Join Rulesware

We recently asked a random group of our employees to share their Top 5 reasons for working at Rulesware. Even after combining repeated responses and paring down the lists, we couldn’t stick with just five! Here, then, are the top 11 reasons our employees – in their own words – enjoy working with Rulesware. 1. Smart […]

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From Virtual Work to Teamwork

How to Work Together While Miles (& Kilometres) Apart We just wrapped up another Town Hall forum at Rulesware. That’s a bi-monthly gathering of our 170 team members–people who work on Pega projects in cities ranging from Dallas to Vancouver and San Salvador. It’s a chance for everyone in the company to hear from, and ask […]

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Seven Highly Effective Habits of a Certified Pega Business Architect

by Molly Eddington In the business of overseeing successful Business Process Management (BPM) implementations, technical capabilities certainly help. And being well-versed in the Direct Capture of Objectives (DCO) capabilities of PRPC, as well as having experience running DCO sessions, will definitely give you, your project team, and ultimately your client, an edge. There are other […]

GreatRated Survey Says: Rulesware Is A Great Place to Work in 2015

In its annual Great Places to Work survey, the independent organization Great Rated! aims to find out what makes companies work, and what makes them great. In its anonymous survey of randomly selected employees, GreatRated! assesses several workplace factors, including company atmosphere, company pride, workplace challenges, rewards offered to employees; communication to and among employees; and quality of […]

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Edgardo’s Top 3 PegaWORLD Highlights

Engineer Edgardo Hernandez has been with Rulesware since 2012. Edgardo attended PegaWORLD for the very first time this year, and here he shares with us the top three highlights of the event for him. Edgardo Hernandez: When I set out for PegaWORLD, I really did not know what to expect. Fortunately Emma and Marshall provided […]

Gone Live Lately? We Do it All the Time. GoLives for Q1 2016.

At Rulesware “Go Lives” happen all the time, and are a great way for our clients to see first-hand, our commitment to on-time, on-budget, quality delivery.  Here’s what we’ve been up to recently: Q1 2016 Financial Customer Service I Financial Customer Disputes I Financial Customer Disputes II Financial Customer Disputes III Financial Customer Disputes IV […]

Rulesware at PegaWORLD 2015

Rulesware was thrilled to be a Platinum Sponsor at PegaWORLD 2015, a prestigious three-day event for business leaders seeking to use the power of Pega technology to drive their digital enterprises. The annual PegaWORLD summit unites industry leaders and visionaries in the BPM (business process management) space to share ideas, and jointly discuss the best […]

Rulesware El Salvador App Contest Results

The App Development Contest results are in!  Judges were blown away by the creativity and talent showcased by each and every team that entered.  In this interview we chat with Rulesware SBA and contest judge and Aaron Lee about our first contest, and about who won and why. CH: Hi Aaron, you were one of […]

Interview with Developer Eileen Anderson

Eileen Anderson is a developer with Rulesware, based in Los Angeles. She first encountered Rulesware while working as a Business Analyst for another company and was so impressed that she knew she wanted to be part of the team. We chatted with Eileen about what it’s like to be a woman in tech, and what […]

Welcome (world traveller) Molly Eddington

Rulesware is thrilled to welcome Molly Eddington to the team. Molly has had a long and interesting career with Pega and brings deep expertise with Pega applications. We chatted with Molly about her career to date, her recent trip around the world, and what she hopes to achieve in her new position at Rulesware. RW: Welcome Molly! […]

Rulesware is Company Of the Month in CIO Magazine

    Extra extra, read all about us! We are absolutely thrilled–and humbled–to have been selected as Company of the Month by CIO Review Magazine. A distinguished panel made up of CEOs, CIOs, CMOs, analysts and the CIO Review editorial board selected top players from the BPM Solutions field and in addition to making us Company […]

A Day in the Life of a Senior System Architect: Israr Khan

At Rulesware, we work directly with clients, helping to perfect implementations of Pega software, usually in order to maximize the efficiency of a company’s business processes. We work with clients in a variety of industries, ranging from health care, to retail, to financial services. This first article in our ‘Day in the Life’ series looks […]

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Why Good Has Become Great…And Why That’s Not Good

By Marshall Shovein, Rulesware Vice President At Rulesware, we recently finished an engagement with a client, and they commended us on how great we were—which is always a tremendous honor. The project in question lasted roughly 12 weeks. We supported it with a good team, and with our usual governance structure: that meant working both […]

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A Lead Software Developer With a Passion for Helping

This profile of Ivania Rivas is part of our ‘Who Works at Rulesware’ series, profiling some of the exceptional people who’ve chosen to contribute to Rulesware. We’ve put the series together in an effort to introduce a little of our culture–as well as these great people–to our employees and clients, current and future. Where did you grow […]

Start Growing, Rulesware: No-Shave November Has Begun

You’ve seen it happening. People around you are getting hairier. That can only mean that it’s November again: a glorious month of unmitigated hair growth, all to help raise awareness for cancer and men’s health issues. And Rulesware is entering the fuzzy fray. Rulesware El Salvador is participating this year in No Shave November, a […]

Exercise: What’s Your Personal Brand?

WHY KNOWING YOUR PERSONAL BRAND WILL HELP YOU SUCCEED WITH CO-WORKERS, BOSSES AND CLIENTS Have you ever seen a beautiful bag in a store—or maybe it was a pair of shoes, or that 60-inch TV set you’ve been considering– and stopped to look more closely at the price tag? You know the feeling: you nervously […]

Who Works at Rulesware? Karen Mejia.

In this new blog series, we’re celebrating some of the talented, passionate employees who drive Rulesware. This month, we’re profiling Karen Mejia, who works in Quality Assurance. What makes Karen so extraordinary is not only that she works extremely hard and is effective in her work, but that – at the same time – she […]

Women in Technology at PegaWORLD 2014

by Ivania Rivas, Rulesware It’s amazing how PegaWORLD has grown within the past few years. Over 3,000 people attended PegaWorld 2014. Just as impressively, more women attended PegaWORLD this year, showing perhaps that more women than ever are involved and interested in Pega technology. Three great women in particular represented their companies and the success […]

Rulesware at PegaWORLD 2014

Here at Rulesware, we’re all incredibly excited to be attending PegaWORLD 2014 in a couple of days. PegaWORLD is THE conference to attend for the BPM (business process management) industry, and we’re thrilled to be attending this year as a Pegasystems Silver Partner. Rulesware’s booth will be set up in the Technology Pavilion, located in the […]

ISTQB Certification Great for Organizations and Employees

We’re pleased to report that Rafael Castillo has become Rulesware’s first ISTQB-certified QA resource. Our congratulations to you, Rafael! The International Software Testing Qualifications Board (ISTQB) is the world’s most successful scheme for certifying software testers, having issued 320,000 certifications in over 100 countries worldwide, with a growth rate of more than 12,000 certifications per quarter. We’re extremely […]

Rulesware Named One of El Salvador’s ‘Most Attractive Companies to Work For’

By Carlos Smith, VP El Salvador Operations, Rulesware Every year, Tecoloco.com conducts surveys to identify Central America’s and Dominican Republic’s ‘Most Attractive Companies to Work For’ in each country, according to the perception of respondents. Recognition From Employees, Not Companies Themselves And this year, Rulesware El Salvador is very pleased to have made the Top […]

The Importance of a Leadership Team That Listens

“One of the best things about working at Rulesware is that if you have an idea, the leadership team will listen.“ By Ashish Sharma I was employee #19 at Rulesware, when I joined the company in 2010. Back then we could all fit in one room for a holiday party, so I have definitely seen a lot of growth. […]

How BPM Can Improve Your Customer Experience

By Marshall Shovein, Rulesware Vice President I once met a client who had a large customer call center.  The client was interested in using business process management (BPM) to improve their customer experience, and they requested my help in identifying exactly what BPM could do for their operation.  I told them that the best way […]